Is a subscription required to make a purchase?
No, a subscription is not required. We do offer a Subscribe & Save member program. When you partner with us, you will saving more money compared to a one-time purchase. You always enjoy **FREE standard shipping on auto-deliveries, and the convenience of regularly scheduled deliveries when you receive your subscription every three months. There are no commitments, obligations, or fees and you can cancel a subscription at any time.
**Free standard shipping only applies to orders that are shipped within the continental United States.
How do I cancel my subscription?
Canceling a subscription is very easy and hassle-free, just email our customer service team at email@example.com and let us know that you would like to cancel your subscription.
You will receive an email confirmation once the subscription has been canceled.
Can I delay the next delivery of my subscription?
Absolutely! simply contact our customer service team to reschedule your next delivery.
Can I adjust the quantity or add more products to my subscription order?
No, unfortunately you will need to go back to our website to purchase a new subscription if you want to change the quantity or add more products. The way our campaigns and programs are setup, we cannot modify existing subscriptions.
What are exclusive offers at the end of the checkout process?
Exclusive offers are provided to customers who have already made a purchase or are in the process of making a purchase with us.
We are able to provide more selections of our products at a deeper discount because we don't need to spend anymore money on marketing dollars to showcase our offerings. Simply calculate the per bottle price and see the price difference!
We save on marketing expenses so we can pass the savings down to you.
What shipping carrier do you use?
We use a hybrid system from UPS called UPS Mail Innovations.
What is UPS mail Innovations?
UPS has partnered with the U.S. Postal Service ( UPS Mail Innovations), providing the pick-up, processing, and interim transportation of mail, with the final last-mile delivery being made by your local post office. This includes domestic and international shipments.
How long does it take before an order is shipped?
Orders typically leave our warehouse within 24-48 hours after your order is received and processed. We do not process orders or ship on the weekends.
How long does it take for the order to be delivered to me?
Domestic (shipping within continental US) - Orders that are shipped within the US typically takes 3-6 business days for delivery.
International - Orders that are shipped internationally typically takes 6-13 business days for delivery.
Please note: For international orders, the above time frame is an average time frame on when our customers received their orders, some shipments can take up to 30 days for delivery depending on how remote or how serviceable your location is by your local postal service and also depending on how the Customs Agency operates in your country.
How do I track my package?
You can usually track your package using the provided tracking number on the UPS website.
Please note: the package status will no longer update once the package has departed the US and the tracking will become active again once it has reached the destination city. The tracking scan to some countries is intermittent due to a lack of consistency of some postal service workers. Please rest assured that your package is en route even when there doesn't seem to be movement.
Who is responsible for customs fees?
Import regulations vary from country to country, it is difficult for us as a company to keep up with each individual country's fees and requirements. The recipient (buyer) is responsible to pay for any duties or customs fees.
Please be aware of your country's import regulations.
Do you ship internationally?
Yes, we ship worldwide!
You can see the places we ship during the checkout process. There may be a limited number of locations we are unable to ship to.
What is your return policy?
Our products come with a 60 day satisfaction guarantee, simply return any unused portions to us and receive a full refund.
How do I return a product?
To credit your original method of payment used for purchase and take advantage of our 60 Day satisfaction guarantee policy, you can return unused portions to:
Regenerage (Customer Service Return)
39W240 Long Meadow Ln. 247, Saint Charles, IL 60175 USA
Please send us an email at firstname.lastname@example.org to let us know you are initiating a return, so we know what to do with your order when it arrives.
Do you provide prepaid return shipping labels?
Yes, if your order was sent to an address within the U.S., contact our customer service via email or Facebook chat and we will be more than happy to provide you with a prepaid return shipping label. You can also write “Return to sender” on the unopened package to send it back to us.
Our email: email@example.com
How long does it take to receive my refund?
Please allow one week for us to process your return. Once processed through our warehouse facility we will issue a full refund back via your original purchase method. Typically the funds will revert within 3-5 business days.
How do I receive my refund?
We will refund to your original method of payment.
Can I receive a replacement if my order was not delivered successfully?
Sending a replacement will be determined on a case by case basis and it is at the sole discretion of Regenerage since some areas are more difficult to deliver, We may refuse to provide a replacement if we determined that your area is not serviceable and a refund will be provided instead.
What payment methods do you accept?
We accept Paypal and most major credit cards.