regenerage hopes that you will be happy with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 28 days from receiving your order.
Please note that all items must be returned in their original, unopened, unused and undamaged condition. Returns that do not meet our policy will not be accepted and not refunded.
All returns should be sent to:
Regenerage (Customer Service Return)
39W240 Long Meadow Ln., Saint Charles, IL 60175 USA
Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.
We do not refund the original delivery nor returns charges unless the goods are faulty or have been incorrectly supplied.
Once your product has been received we will contact you via email to let you know we have received it. We will issue you a refund within 5 days and it normally takes 5-10 days for your bank to receive the funds.
To improve our service, please let us know the reason for returning any goods.
For additional information on returns, please contact us at firstname.lastname@example.org or via our contact us page.